Why do you have a minimum workshop charge?
The minimum workshop charge (currently £39) is there to ensure that providing the services remains viable. There are some repairs that if we didn’t have a minimum charge, the business would make losses which would eventually lead to MK cycling not being a viable business and not being able to provide services.
The minimum charge is based on the average time spent on repairs, combined with the costs that go into providing every booking regardless of the repair type (fuel, time, insurance, tool usage, consumable materials used, etc). We review the minimum workshop charge annually and ensure it is inline with the UK inflation rate.